Infinity Code Forum — Purchased asset, twice, but can't access in Unity Store

Re: Purchased asset, twice, but can't access in Unity Store

null@example.com (accounts) — Sun, 23 Feb 2020 19:59:32 +0000

I did not receive an email, I will wait for their support reply then. Thanks.

Re: Purchased asset, twice, but can't access in Unity Store

null@example.com (Alex Vertax) — Sat, 22 Feb 2020 14:58:04 +0000

Hello.

If you receive a confirmation email, send me your invoice number by email (support@infinity-code.com), and I will send you a link to download the asset.
If you do not receive a confirmation email, contact Unity Asset Store support to resolve the problem:
https://support.unity3d.com

Purchased asset, twice, but can't access in Unity Store

null@example.com (accounts) — Sat, 22 Feb 2020 02:51:14 +0000

I know this is somewhat out of scope for this forum, but I'm in a bind here. I've purchased the asset twice on the Unity store, both times my card has been successfully charged, and both times the store has told me that the transaction could not be processed.

The problem is that I've cleared my weekend to work on integrating this asset and now I cannot. I'm not worried about the Unity store, I can always dispute the charge with them, I'm concerned over the limited time I have dedicated to work with this asset...

Is there any way you can help me out here?